Returns Policy

We want you and your pup to be happy with your order. If you need to return an item, we're here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be:

• Unused and in the same condition you received them.
• In their original packaging with any tags still attached (where applicable).
• Accompanied by your proof of purchase or order confirmation.

To request a return, please email verity@wagsandwigglespets.co.uk.

If your return is approved, we'll provide instructions on where to send your item.

Please note that customers are responsible for the cost of returning items to us. We recommend using a tracked postal service, as we cannot be held responsible for returns that are lost in transit.

Returns sent without first contacting us and receiving return instructions will not be accepted.

Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, faulty, or you've received the wrong product, contact us straight away at verity@wagsandwigglespets.co.uk so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used dog treats, chews or food products.
• Personalised or custom-made items.
• Gift cards.
• Sale or clearance items.

If you're unsure whether your item is eligible for a return, please get in touch before sending it back.

Exchanges

We do not offer direct exchanges. If you'd like a different item, simply return your original purchase (if eligible) and place a new order once your return has been approved.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at verity@wagsandwigglespets.co.uk.